Everybody knows by now that times are changing fast and that almost everything is being automated and completed online, and that includes the way business is being conducted. One thing that should never change in many industries is the personal customer service that companies and businesses offer customers. Call center service remains greatly significant and something that numerous customers still desire and appreciate, especially if you deliver the type of service that each customer deserves.
Several companies from various industries still rely on call center services on a daily basis, but the service provided is not always up to standard. The following is needed for the best possible customer service delivery over a telephone:
1. Greet customers with enthusiasm
This means that the customer should “hear” the smile over the phone in your voice. There should be energy and ample friendliness present in your voice at all times. It is a good idea to pretend that you are opening the front door to your home to greet the guests that arrive for a party. You will greet them with energy and warmth in your voice, so do the same when you answer a call each time. Be an excellent “host” over the telephone too.
2. Listen carefully and do not interrupt
The most important thing a great call service professional can do is to listen carefully to what the customer or client is saying, without interrupting the customer. It is cold and rather rude to interrupt a customer. Only after the customer is done talking should you politely reply or explain what comes next.
3. Make emotional connections
It is crucial to always attempt to make some sort of emotional connection with the customers you encounter over the phone. An example will be if you perchance hear a baby crying in the background and then ask the customer something concerning the baby. General talks regarding the past weekend’s sport or the weather is some more examples of how to make that all important emotional connection. Remember that such a connection can be extremely powerful and it usually improves the customer’s overall experience.
4. Use soft or gentle responses
By responding with soft or gentle responses such as “umm”, “a-ha” or “yes” will let the customer know that you are truly listening to every word that is said. Do not keep quiet while a customer is talking to you, because it gives the impression that you are not listening at all.
When you start to implement these easy, but extremely useful tips, you will soon notice a very positive difference in the quality of your overall call center service delivery. This will cause your customers to be much happier as well.
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Stephen Craig is a part of an elite team of writers who have contributed to hundreds of blogs and news sites. Follow him @SCraigSEO.