E-commerce business always trying to find new ways to satisfy their customers and at the same time beat competitions. As report says, live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
Live chat is treated as the best online supports tool, which provides instant help for consumers who are seeking immediate help their queries in real time. It also helps business to improve customer services but increase sales, and overall ROI.
Tagove a live chat software providers created an awesome infographic on how does a live chat beneficial for e-commerce.